Enabling superior & consistent service
Our blended learning model maximizes on the team and individual potentials, assisting them with customized & real world learning experiences, enabling them with good workplace behaviours and habits, in process achieving personal goals and specific organizational objectives.
Challenges faced by organizations
Be it pre- covid or post covid on the path of recovery, hospitality organizations continue to face the shortage of skilled and trained resources impacting service delivery and productivity.
Managers do not find the time or necessary resources to train their employees often leading to dissatisfaction and disengagement of employees.
Benefits that we drive
Structured & Standard
Learning format that has been designed by industry experts ensuring ease of learning and implementation
Online self paced learning with offline/live sessions emphasizing on learn by doing methodology.
Training shouldn’t be a one-time event but a continuous process to form habits & bring in new change.
Monitor learner progress and advise course corrections when necessary to drive to desired results.
Metrics to capture impact on learner’s knowledge, skills, performance and company ROI.
Saves on cost such as lost productivity time, adds incremental revenue through improvement in process.
We saw the changes within weeks of Encovate intervention. With improvements in service delivery time, guest satisfaction levels and incremental sales, the program also created a strong performance evaluation matrix
How it works?
Assess the needs of the engagement
Establish the needs and objectives of engagement
Outline a customized program
Based on needs craft a customized solution driving desired results
Provide learning access to all employees undergoing the program
Monitor project progress and make course corrections
Customized programs for organizations
This program is targeted at entry level positions in F&B establishments enabling them to be job ready and contribute effectively in operations
Meant for young managers, this program transitions one to be better decision makers and develop strong teams to drive success
Enables individuals and teams to learn about hospitality sales and new effective strategies for every step in the sales cycle
Aimed at young leaders the program enables one to be a more fair and inspirational and hands on leader driving teams to success.
Partner with us today!
Encovate understands the organizational need, helps design and deliver learning modules that engages teams and speeds up operational producvity driving measurable results.